Keynote Speaker 8:30 am – 9:45 am
Margaret Morford
Workplace Trends: Survival Secrets for the Next Decade
The workforce of the future looks dramatically different than today. Employee demographics, attitudes, and needs are evolving as fast as technological innovation can support. For managers and HR professionals, this requires a radical shift in the way you conduct business and manage talent. You need to prepare now for the seismic shifts coming soon, so you are not caught unaware and so your organization remains viable into the future. Management expert Margaret Morford will discuss the dramatic changes in store for the HR profession, some of which are happening right now and some of which are still in their infancy. The practical advice offered in this presentation will teach you what to do today to prepare for the workplace of tomorrow.
Margaret is the President of The HR Edge, Inc., an international management consulting and training company. Her clients have included Lockheed Martin, Chevron, Time Warner, the U.S. Secret Service, Sara Lee, Home and Garden Television, Nationwide Insurance, Homeland Security, Blue Cross Blue Shield, Vanderbilt University, Miami University, and various state and local governments. Before starting her company, Margaret was a practicing attorney in employment law, and has been Vice President of Human Resources for three large companies. She is often quoted as a business expert in newspapers and magazines across the country, including the Wall Street Journal, New York Times, Chicago Tribune, USA Today and Entrepreneur, and appears regularly on local ABC, CBS and Fox television affiliates. Margaret is the author of “Management Courage – Having the Heart of a Lion.”
Early Bird Session 7:00 am – 8:00 am
Margaret Morford
The Secret Language of Business: Workplace Politics, Power and Influence … What They Don’t Teach You in School
Achieving goals and objectives in an organization requires more than just smart people working hard. It requires savvy managers who know how to forge alliances and avoid animosity. Which political rules are employees most likely to violate? Do you have guidelines for being smart about your conduct, business communication, and relationships with co-workers and supervisors. Participants in this presentation will learn how to recognize who really holds power and has influence, and how to tap into the power structure that exists in every organization.
First Concurrent Sessions 10:30 am – 11:45 am
Retaining High Caliber Employees
Global HR Strategies for a Flatter World
Financial Wellness: A Benefit in Workplaces of the Future
Diane Durkin
Retaining High Caliber Employees
Today’s competitive workplace requires employers to design innovative and cost effective ways to retain their best employees. Money is a factor, but it’s not the only one. Employees want employers to support continued development, provide stimulating work assignments, champion them individuality, and help them balance personal needs with workplace demands. That’s not too much to ask for, is it? This presentation will examine the types of innovative programs necessary to create an engaging and invigorating environment for the workforce of the future, such as communication strategies to monitor the employee pulse, programs developed for every stage of life, community service as a development tool, and managing a flexible workforce.
Dianne is the President and founder of Loyalty Factor, a consulting and training company that enhances employee, customer and brand loyalty for some of the most prominent corporations in America and many smaller businesses. She is also author of “The Loyalty Advantage: Essential Steps to Energize Your Company, Your Customers, Your Brand.” With more than 25 years of experience in training and development, finance, direct sales and international marketing, Dianne is continually sought after to lead companies into new markets and directions, handle organizational restructures, and set up programs that will build lasting commitments with employees and customers.
Steven Miranda
Global HR Strategies for a Flatter World
Whether you work at a huge multinational headquartered in Berlin, Germany or a small company in Berlin, New Hampshire, the business world of today is shaped by the global economy. What are the effects of globalization in a small market like ours? Recruitment and retention strategies, talent management, and many other HR functions are highly impacted by global factors, including the new economic powerhouses and major off-shoring destinations like India and China. Come learn now globalization effects even a small market like New Hampshire.
Steven is the Chief Human Resources and Strategic Planning Officer for SHRM. He is responsible for the development of world-class HR programs for the world’s largest professional HR organization, as well as globalization and planning strategies focused on serving both existing and future members. Steve also serves as one of three U.S. representatives into the North American HR Management Association, the representative body for North America into the World Federation of Personal Management Associations.
Timothy Dabrieo
Financial Wellness: A Benefit in Workplaces of the Future
A survey conducted by the American Psychological Association reported that 8 out of 10 people identify money and the economy as significant sources of stress. A survey conducted by the Consumer Credit Counseling Service found that employees experiencing financial stress spent 13% of the workday dealing with money matters while on the job. How much is this costing your company in lost productivity? Financial wellness is not just about money, it’s about decision making. That philosophy is central to the objectives of any financial wellness program. The goal is to help your employees build an awareness of their financial profile, provide them with information to enable them to establish financial goals for themselves, and empower them to change their behavior so that they can accomplish their objectives. While financial wellness is not a new concept, it is a new program that progressive companies are implementing to provide their employees with the work-life balance inherent in the workplace of the future.
As a financial advisor with Waddell & Reed, Tim’s mission is to help people develop and maintain financial balance in their lives. He is a graduate of the University of Maine in Orono, Maine with a Bachelor of Science degree in Business Administration and a concentration in Business Management. Tim is an active member and serves as an Ambassador of the Greater Rochester Chamber of Commerce, and is a member of the Portsmouth Chamber of Commerce. He is on the Board of the Seacoast Human Resources Association, and is a member of the Society of Human Resource Management.
Second Concurrent Sessions 1:00 pm – 2:15 pm
New Realities: Responding to the Critical Signals of Change
Employee Benefits of the Future
HR Strategies for the New Decade
Annabel Beerel
New Realities: Responding to the Critical Signals of Change
New realities arrive at the doorstep everyday. Some are very challenging, while others are quite manageable. Whatever the circumstance, organizations must adapt to the change. The ability to identify and respond to change is a hallmark of effective leadership. Reality never disappears, even when people ignore it or create a pseudo environment they find more palatable. Now more than ever, managers and HR professionals need to hone the skills necessary to identify and adapt to new realities in the workplace. Participants in this session will learn about the importance of reading new realities, the reasons why people defer reality or create ones of their own making, and the skills needed to mobilize others to respond to the changing circumstances of our time.
Annabel is a recognized expert in analyzing and consulting to ethical issues across a wide range of professions as well as an expert in leadership and change management. Annabel presents at numerous conferences, and also is a prolific author of articles and books. Her most recent book is entitled “Leadership and Change Management.” Most recently, Annabel held the Christos and Mary Papoutsy Distinguished Chair in Ethics at Southern New Hampshire University. She is the founder of the New Hampshire Women’s Leadership Summit, a major leadership and professional skills development event for professional women across New Hampshire. Annabel holds a Ph.D. in Comparative Religion and Ethics from Boston University. She holds a Masters Degree in Theology from the Weston Jesuit School of Theology in Cambridge, Massachusetts, and has pursued Advanced Leadership Training at the J.F. Kennedy School of Management at Harvard University.
Paul Clark and Laurie Glaude
Employee Benefits of the Future
Organizations usually invest 20-25% of their total payroll costs on employee benefits. Over the years, the expectations for employee benefits have evolved from a defined contribution and administrative approach to a more strategic consumer driven approach. Successful organizations approach employee benefits planning with a strategic view rather than a tactical approach, thus optimizing their investment. This presentation will review the historical focus of employee benefits, such as costs centers, defined benefits, internal controls and administration, technology, and reducing out of pocket expenses. Participants will discuss emerging trends, like productivity enablers, defined contribution, health promotion HR strategic focus, consumer accountability, and cost drivers. We will identify the benefits of controlling health care costs through strategy over tactics. Finally, this presentation will address the future of employee benefits, including trends, healthcare reform, regulations and cost drivers.
Paul is the founder of Clark & Lavey Benefits Solutions, Inc. He is a licensed Life, Accident, Health and Property Casualty Producer, and has been in the industry nearly 20 years, providing service to a wide variety of clients. Prior to founding Clark & Lavey, Paul was a Senior Account Manager with Blue Cross/Blue Shield of Massachusetts, handling accounts of all sizes, including Tufts University and Converse Shoe. During his tenure with Blue Cross, Paul held the distinction of being a Blue Cross and Blue Shield “Top Sales Performer” for five consecutive years. Paul is a Nashua Rotary past president, and still actively involved in all its community-related projects. He is also a member of The Plus Company board of directors (past chairman), the Rivier College President’s Committee, a trustee of Nashua Fish & Game, and on the advisory boards of several carrier organizations. Paul is also a former Marine reservist, and has been involved with their Toys for Tots efforts for many years. Currently, Paul is an active member of the National Association of Health Underwriters, National Association of Insurance and Financial Advisors, and the International Foundation of Employee Benefit Plans; National Chairman of the Benefits Advisors Network Sales Committee; and a board director of Manchester Area Human Resources Association. Paul graduated from the University of Lowell with a degree in Criminal Justice.
Laurie is the HR Practice Leader at Clark & Lavey Benefits Solutions, Inc. During more than fifteen years experience as a human resources professional, she has developed organizational processes and improvements that directly and positively affected the bottom line for the organizations in which she has worked. Laurie began her career as an HR Manager with Shaw’s Supermarkets, where she ultimately developed an HR structure for the Northeast region that was adopted company-wide. She then joined The Associated Grocers of New England, and continued to develop innovative and successful HR programs. Most recently, she was HR Director for Granite State Manufacturing, where her responsibilities encompassed employee relations, benefit administration, compensation programs, training and development, safety programs, and federal and state labor compliance. Laurie attended Southern New Hampshire University and is a Professional in Human Resources, holding certification with Human Resources Certification Institute. She is a current board member of Manchester Area Human Resources Association and a member of the Society for Human Resource Management. She also serves on the board of Child Health Services of Manchester, New Hampshire, and is a current board member and past board president of the American Nystagmus Network, a national organization for individuals with visual disabilities.
Steven Miranda
HR Strategies for the New Decade
While the “7 Deadly Sins” for mere mortals are easy to spot, the deadly sins for a HR professional are not always as easily identified. Whether or not we like it, HR is in the risk management business. Successful HR professionals must manage risk by avoiding the pitfalls while navigating a fast-changing environment. This presentation discusses the facets and considerations involved with thinking strategically, taking a position of advocacy, forming an opinion, understanding the business, being an agent of change, and remaining flexible.
Steven is the Chief Human Resources and Strategic Planning Officer for SHRM. He is responsible for the development of world-class HR programs for the world’s largest professional HR organization, as well as globalization and planning strategies focused on serving both existing and future members. Steve also serves as one of three U.S. representatives into the North American HR Management Association, the representative body for North America into the World Federation of Personal Management Associations.
Third Concurrent Sessions 2:45 pm – 4:00 pm
Strategic Planning for Operational Transformation
Making Training Stick
Stepping Into the Role of HR VP
Peter Hughes
Strategic Planning for Operational Transformation
This dynamic and highly interactive session will bring focus and insight into the fundamental planning strategies and behaviors operational and HR professionals can use to create a new dimension of success within their organizations. You will leave with a deeper understanding of the Positive Change Transformational Planning Model and how this planning model can create a sustainable level of operational success within your operating departments. This session is designed for operational and HR managers who want to make a strategic difference by transforming their functions and departments into higher performing organizations. Call it strategic planning or transformational leadership, this workshop is about creating a state of operational excellence through strategies and behaviors that any leader can use and any HR partner can help drive through the organization. You will examine the role of the manager and HR as it relates to strategy development and implementation; how managers support and enable organizational strategies to be achieved; and the characteristics of highly effective strategic-oriented managers and their HR partners.
Peter Hughes is President and Chief Executive Officer of High Performance Leadership, Ltd. He is the founder of the OD Think Tank, Global Leadership Institute, Service Delivery Institute, and HPL University. These organizations provide management education and organizational development consulting services with a focus on creating outstanding leadership, team, and individual behaviors within organizations. Peter is a part time faculty member at the University of New Hampshire, Whittemore School of Business and Economics, where he teaches organizational behavior. He also teaches at Cambridge College Graduate School of Management teaching courses in operations and total quality management, organizational development, and transformational leadership.
Bob Faw
Making Training Stick
Training is a vital element of every company. In this economy, HR professionals are frequently asked to do more in-house training themselves, and to ensure that the training really makes a difference to the employees, even though the company may allocate less money for training and the HR professional’s time is stretched thin. This presentation will teach you master-trainer techniques that gain more excitement for your training before, during, and after it occurs. Come learn how to gain buy in for training from your employees, make your training more engaging, and use the “success” principles to make your message stick.
Bob is a partner at The Matchbox Group – Ignite. Involve. Inspire. Using The Matchbox Method he develops culture, leaders, and teams as well as resolving conflict. To this end, he leads strategic planning and other improvement processes with corporate, non-profit and government organizations. For 21 years his learning experiences have used current brain science and human development theories. His engaging trainings are high energy and fun, using experiential activities to enhance engagement, comprehension and retention. He integrates classroom lessons with real-life improvement processes and coaching for on-the-job improvement. After training for Boston University for six years, Bob has been trained in whole system change, conflict management, and many areas of team building.
Fran Lefavour (Moderator), and Connie Roy-Czyzowski (Panelist), William Geraghty (Panelist), and William Cox (Panelist)
Stepping Into the Role of HR VP
Your value as a HR professional to your company is determined not only by your day-to-day performance, but also by your perceptions of your role in the organization and the actions you take as a result. You do control your own career destiny. You accomplish this by proactively accepting the responsibilities and eagerly acting in the role that you seek to fill, even before you step into that role. How do you demonstrate your value as an HR professional to your managers? Do you act like and project yourself as a business leader? Our panel of HR Vice Presidents will discuss how you can demonstrate your value to the company, project yourself as a business leader, and step into the role of an HR VP.
Fran has 25 plus years of experience in HR. She started FPL Services, an HR consulting firm in 1991. In 2000, she merged her business with Leddy HR, a full-service HR Consulting firm. She served as Vice Chair of the Business and Industry Association Human Resource Committee, served on the New Hampshire Department of Labor Workers’ Compensation Appeals Board, Wage & Hour Appeals Board, Public Employee Relations Board, New Hampshire Job Training Council, as an adjunct member of the UNH Continuing Education faculty, and the Anthem Advisory Board of Directors.
Connie Roy-Czyzowski is the Vice President of Human Resources for Northeast Delta Dental. She is a Senior Professional in Human Resources and a Certified Compensation Professional. Connie was awarded the HR Hero Award at the Granite State Human Resources Annual Conference in 2003, and chaired the 2006 and 2007 Annual Conferences. Over the years, she has actively participated in the governance and activities of local chapters of the Society for Human Resource Management. For example, Connie has volunteered on the Boards of Manchester Area Human Resources Association and the HR Association – Greater Concord. In 2004, the HRA-GC was awarded the prestigious SHRM Pinnacle Award for the “New Journey” a program, for which Connie and other HR professionals volunteer their time to work in the NH Women’s Prison to teach women inmates job finding skills as they prepare to leave the prison environment. Connie serves as a Trustee of the Community College System of New Hampshire, Chairs its Governance Committee, serves on its Personnel Committee, and she is a 2002 graduate of Leadership New Hampshire.
Bill (William Geraghty) has more than 30 years of human resource leadership experience in all human resource functional areas. His experience includes leadership roles at Dartmouth-Hitchcock Health System, Dartmouth College, and Princeton University. Bill holds a bachelor’s and a master’s degree in Education from Fairfield University and a second master’s degree in Industrial Relations from Rutgers University. He is a certified facilitator for Myers Briggs Type Indicator Step I and Step II. Bill has consulted in areas of individual and team leadership development, work group assessments, and positive employee relations. He has been active on more than ten non-profit Boards. He has assisted with leadership development and coordination of goal setting for Board members and Executive Directors.
Bill (William Cox) began his career as a market analyst for Joseph E. Seagram, Inc. in New York City. Moving to Connecticut in 1977, he joined the Hamilton Sunstrand Division of United Technologies Corporation, working in Human Resources. During his 9 years there, Bill worked in labor relations, compensation, benefits and recruitment. He then joined Dexter Corporation, where he worked for 16 years and ultimately became its Vice President of Human Resources. Currently, Bill is the Vice President of Human Resources at Ahlstrom Corporation. He has been with Ahlstrom for 9 years, and has HR responsibility for the United States as well as facilities in Brazil, China, India and Korea. Ahlstrom Corporation employs 6,500 people worldwide and has net sales of approximately $2 billion. Bill earned a Liberal Arts degree in social science and business from Bowling Green University, and a Master of Science degree in personnel management at Miami University (Ohio). He has certifications with the Center for Creative Leadership, Achieve Group, Insead, and Harvard Business School.
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2010 Conference Sponsors
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MAJOR
KEYNOTE
HERO AWARD
NETWORKING EVENT
TOTE BAG
MEDIA SPONSOR
BREAKFAST & BREAKS
LUNCH TABLE
VIDEOTAPING
CONCURRENT SESSIONS
BADGE & NECK CORD
KEYTAG
REGISTRATION
NOTEPAD
PEN
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Questions? Email: program@gshrconference.org
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Granite State Human Resources Conference!
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